Event Ticketing and Registration

Help with events that take a feed from 3rd party services such as Garmin Connect or Strava

Some of our events are based upon your activities (running, walking, hiking etc) and you have the choice of logging these activities manually on the UltraBritain site, or connecting a 3rd party training service to log these automatically.

At present we support Strava, Garmin Connect and Fitbit with more due imminently.

What is Strava?

Strava is the pre-eminent, global, activity tracking service used by millions of athletes worldwide.
Unless otherwise notified, our Strava-connected events only require you to have a free Strava account (premium membership is also available) which you can quickly set up

Strava connects to your phone, tablet, and a huge range of sports watches and activity trackers to record your data. If you have any issues logging activities to Strava or connecting your device, please refer to Strava's support pages.

What is Garmin Connect?

If you have a Garmin device, you will have an account on Garmin Connect as all Garmin devices send their workouts to this service.

What permissions do we request?

Unless otherwise indicated, we only need and request read-only access to your 3rd party service account and we don't ask for access to private data.

This does mean that any activities that you want an event to be able to view must not be set to private otherwise we cannot see them.

Read-only access means that we will not post any activities to your connected account, nor write any messages, posts or similar to that account.

We may collect records for up to 7 days after the event - this allows for anyone who is late in uploading their information to still feature.
After this period our policy is to terminate the connection unless you are entered into a future event that takes such a feed.

How Do I Connect UltraBritain to Strava, Garmin etc

Firstly, ensure you have successfully created your account on Strava or Garmin Connect.

Then, log in to UltraBritain, go to the event page and you will see a green 'Connect Service' button to the right of the page, usually just below the map.  Click to connect.
You will then have the choice of service you want to connect.

Note that only one can be connected at any one time - this is to avoid recording duplicate activities.

You will be taken to the web site of the chosen service and asked to approve the connection.

You can view the status of such connections in My Account -> Personal Details and the social sharing tab. 
This example shows the connection status and the current events that are using it.

How do I know if my account is connected to Garmin Connect?

Log in to your Garmin Connect account, click your avatar, choose Account Settings then Account Information.
If connected you will see a link to UltraBritain Live

How do I know if my account is connected to Strava?

Log in to your Strava account and navigate to 'My Apps'. You will see a page like this with 'UltraBritain' in your list of connected apps.

If you visit the event page of a race that uses a 3rd party service while you are logged in to UltraBritain, the page will also tell you if you have a live connection.

My results aren't appearing as expected

Most connected events on UltraBritain produce a leaderboard or some kind of intermediate results table.

3rd party services impose limits on the number of connections to the service that are permitted in a given time and for that reason please allow plenty of time (up to 2hrs) for your latest activity to appear.  They will normally be all but real time.

If activities are missing please check:
1) You have a live connection - if you do not appear at all, this is the most likely cause
2) If you have entered a virtual on UltraBritain using Strava in the past (prior to January 2021) and not since, you may have an old-style connection to Strava which will no longer retrieve activities.  Please discconect this service and reconnect.
3) Ensure you have connected the correct account - we find many people have more than one Strava account for example
4) If you do appear in the table but on a zero score or similar, check that all your activities are not set to private.
5) Check you're correctly recording the activity type (eg you've not accidentally recorded a run as a bike ride)
6) Note some events may not accept treadmill runs and will ignore such activities

If an activity is missing, try editing the description on Strava (even the smallest change is fine) and that will resend the activity to UltraBritain.

How do I check if my activities are private on Strava

Navigate to 'My Activities' in Strava.
Selecting the Private check box will filter all activities down to only those set as private. Our service will not be able to view anything on this list.

Private activities show a small black padlock next to them.

What happens after the event?

We automatically release all connections 7 days after the close of an event, unless you are booked to take part in another future event so you generally need take no action.
Once an event has completed your activities will be deleted from the Platform once the Race Owner has verified results.  You should not therefore rely upon this Platform to act as a long term record of your activities.

How do I disconnect the UltraBritain service from my Strava account

Disconnecting Strava from your Strava Account
If you want to disconnect navigate to My Account -> Settings -> My Apps in Strava, locating the UltraBritain app in the list of connected services and click 'revoke permissions'.

Disconnecting Garmin Connect from your Garmin account
Log in to your Garmin Connect account, click your avatar, choose Account Settings then Account Information.  Find the connection to UltraBritain Live at the base of the page and click the slider to disconnect it.

You can also disconnect from within My Account -> Personal Information in UltraBritain.

Obviously we will be unable to retrieve any data from Strava on your behalf if you do so.

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